Travel Rentals

To confirm your reservation, we require:

✅ Rental Payment

A 20% deposit of the total rental cost (including any add-on services) is paid online via our secure payment system at the time of booking.

The remaining 80% is paid upon arrival at our office when you pick up the motorcycle.

You can pay the balance in:

• Cash (VND / USD / EUR / GBP)
• Credit card (subject to a 4% bank processing fee)

✅ Security Deposit

A security deposit for the motorcycle is required before you’re off on your adventure. You may choose one of the following options:

One original passport per rental (for one or multiple bikes)

OR

Cash deposit:

• $500 / €500 / £500 for bikes 110cc–155cc
• $1,000 / €1,000 / £1,000 for bikes above 155cc

OR

PayPal transfer of the same amount as above

Your security deposit will be returned after the rental ends and the motorbike has been checked for any damage.

We guarantee that all your deposit documents will be safely transferred to your selected Flamingo Travel drop-off location before your scheduled return date.

We use a dedicated and reliable internal delivery system to ensure everything arrives securely and on time.

If you deposit a Cash or PayPal deposit, your refund will be processed as follows:

• Cash: You will receive the refund directly at Flamingo location
• PayPal: The refund will be sent to your PayPal account within 3–5 business days after the motorbike is inspected.

If you decide to return the motorbike earlier than planned, please notify us at least 72 hours in advance so we can arrange the transfer accordingly.

You will receive a copy of your signed rental agreement, a copy of the motorbike registration, and any required paperwork for travel — including a map with images, suggested routes, and contact information for support. With this, you won’t have to worry about having trouble with Vietnamese police in case they ask for your must-have papers.

Technically yes, but it’s risky and not recommended. In Vietnam, you're required to hold either:

• A valid Vietnamese motorbike license, or an International Driving Permit (IDP) based on the 1968 Vienna Convention, with motorbike (A1 or A2) endorsement.

Most IDPs based on the 1949 Geneva Convention (common from countries like the U.S., Australia, Japan) are not valid in Vietnam—even if they include motorbike endorsements.

However, we also understand that if we refuse to rent you a motorbike due to the lack of a valid license, you can still easily rent one elsewhere in Vietnam. Therefore, we encourage you to consider carefully and make the decision that’s most appropriate for you.

- Police fines: You can expect to be fined around US $20 – US $50 if you’re stopped at random police checkpoints, but up to US $200 if you’re stopped at checkpoint in Ha Giang area.

- Insurance issues: Most insurance policies (including travel insurance) are void if you don’t hold a valid license recognized in Vietnam.

- Legal responsibility: In case of an accident, even if it’s not your fault, you might be held fully liable if you don’t have a legal license

It is highly recommended to have insurance when traveling to Vietnam. It will help you cover a lot of things such as medical treatment, damages to property, personal belongings, and legal expenses.

We offer a range of motorcycle suitable for two riders, including automatic, semi-automatic, and manual. Bikes like the Honda CB150x, Honda Ft 230, Kawasaki Versys 300 and Honda CB/NX 500 are very comfortable for 2 people.

All Flamingo Travel rental motorbikes come equipped with a rear luggage rack and elastic bungee cords for securing your bags. The amount of luggage you can carry depends on whether you're riding solo or with a passenger, as well as on the bike model:

• Up to 25kg backpack — if you’re riding solo, for all standard bike models
• Up to 10kg backpack — if you have a passenger, for all standard bike models.
• Up to 35kg backpack — if you have a passenger and ride a manual touring bike such as the Kawasaki Versys 300 or Honda CBX/NX 500, which can come equipped with side panniers per customer request.

In addition to our main locations, Flamingo Travel has a wide network of trusted repair partners across Vietnam, ready to assist you in case of mechanical issues during your trip.

If you're renting a motorbike from us, approved repairs will be covered – Read Damage policy here, as long as you:

• - Call us first before any repair work begins
• - Send 1–2 photos of the damaged part
• - Keep the original repair receipt for reimbursement

🚫 Not covered: flat tires, burn out clutch, accidents, or damage caused by rider negligence.

With support available nationwide, you can ride worry-free – we’ve got your back! Your safety and trip continuity are our top priorities. We recommend staying in touch with us during your journey so we can support you as quickly as possible.

We understand that travel plans can change, and we aim to be as flexible as possible.

• Early return: If you return the motorbike earlier than planned, you may be eligible for a partial refund up to 70% depending on the remaining rental period following View Travel Rental price here. There are no partial refunds for returning the motorcycle early for One-Way Rental.
• Late return: If you return the bike later than agreed, additional rental charges may apply based following on our View Travel Rental price here

Please inform us as early as possible if your schedule changes — this helps us better manage reservations and support your trip more efficiently.

Cancellations made at least 31 days before the scheduled pick-up date will receive a full refund. If you cancel within 30 days, you may be entitled to a partial refund with the amount depending on when you cancel. All refunds are received as store credit, redeemable within one year from the issuing date.

• If the cancellation is made more than 30 days before the pickup date, you will receive a full refund in the form of store credit (minus any bank or transaction fees).
• Cancellations made 21–29 days before the pickup date will result in a 50% refund (minus any bank or transaction fees), with the remaining 50% issued as store credit.
• Cancellations made 11–20 days before the pickup date will result in a 20% refund (minus any bank or transaction fees), with the remaining 80% issued as store credit.
• No refunds will be provided for cancellations made within 10 days of the pickup date.

Please note: Any balances remaining after all cancellation fees have been applied will be issued as a store credit that may be redeemed within one year.